On their website the owner proclaims his “Desire to achieve excellence in the hospitality business, establishing benchmarks, all along striving for customer ecstasy”. Let’s just say he didn’t do it for us.

I see they’ve revamped their website – and the bit quoted here seems to have vanished.

I hate it when restaurateurs take a defensive “No-one else has complained” attitude. If no-one else has complained, then surely the fact that someone’s now complaining suggests (a) that something’s gone wrong this time and (b) that it should be relatively easy to provide a satisfactory replacement.